1. Types of information we collect
1.1. Personal and sensitive Information
Personal information that we collect and hold is information that is reasonably necessary for the proper performance of our functions and activities in providing remote professional counselling services.
While the type of personal information we collect and hold may vary depending on the nature of our interactions with you, we may collect the following information for every interaction• Your phone number for telephone counselling and support
• Your IP Address for web based counselling and support.
To facilitate collection of your phone number, you may be required to call us from an unblocked number.
If you choose not to share this information with us, we may not be able to provide you with the counselling and support you need.
Additional information we may collect will generally include the following:
• your name, date of birth and address;
• e-mail addresses;
• information you provide to us through customer surveys;
• details of products and services we have provided to you and/or that you have inquired about, and our response to you;
• Any other information needed to assess suitability for therapy;
• username and passwords;
• comments and feedback;
• interests and communication preferences;
• other personal information collected to provide a health and counselling support service;
• your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
• information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
• additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information;
• any other personal information requested by us and/or provided by you or a third party.]
We may collect these types of personal information directly from you or from third parties.
You may choose not to share any additional information with us; or alternatively, use a Pseudonym for your interaction with us.
1.2 Sensitive Information and Health Information
Subject to this Policy, we may also collect and hold sensitive information and/or health information disclosed by you, including (but not limited to):
• physical, mental or psychological health of an individual;
• a disability of an individual;
• sexual preference / gender identity
• political or religious views
• membership or affiliation with an industry union
2. Collection and use of personal information
We collect information that you provide:
• Directly from and through an online booking system
• When visiting our website at https://www.kylielepri.com.au
• over the phone, video, via email, text, online conversation or in person.
• Through transactions conducted with us; and
• In written correspondence to us (including email correspondence)
We collect information only by fair and lawful means where it is reasonable and practicable to do so. We do so in order to conduct our organisation, effectively deliver our services, to provide accurate information to you, to market our goods and to meet our legal obligations.
If you do not provide us with information we reasonably request, we may not be able to provide the requested services in the most efficient manner possible, or at all. We also may not be able to provide you with the information about the services that you may want.
• We may collect, hold, use and disclose personal information for the following purposes:
• to enable you to access and use our Site, associated applications and associated social media platforms;
• to contact and communicate with you;
• for internal record keeping and administrative purposes;
• for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
• to run competitions and/or offer additional benefits to you;
• for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
• to comply with our legal obligations and resolve any disputes that we may have; and
• to consider your employment application.
Additional sensitive information as defined in the Act, will only be collected with the consent of individuals involved and in accordance with the Act.
3. Disclosure of personal information to third parties
The information will only be used by Kylie Lepri for the purpose for which it was collected and in accordance with the Act.
• We may disclose personal information to:
• third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, professional advisors and payment systems operators;
• our employees, contractors and/or related entities;
• anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
• there is an immediate or imminent risk of serious harm to you, an identified third party and/or the general public.
• you have disclosed to us that you or another person has engaged in, or is planning to engage in, suspected unlawful activity or serious misconduct.
• where a permitted general or health situation exemption applies under the Federal Privacy Act 1988
• credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
• courts, tribunals, regulatory authorities and law enforcement officers, as required by Australian law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; [and] third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and third parties to collect and process data, such as [Google Analytics or other relevant businesses]. This may include parties that store data outside of Australia.
By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.
4. How we treat personal information that is also sensitive information
Sensitive information is a subset of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or bio-metric information.
5. Your rights and controlling your personal information
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
6. Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
7. Cookies and web beacons
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
8. Links to other websites
Complaints about alleged breaches by us of a relevant Australian Federal, State or Territory Act, legislation related to Information Privacy, or this Policy can be made by contacting the Privacy Officer at:
Kylie Lepri Counselling
Hills Allied Health Centre (located within Q-Central)
Suite 208a, 10 Norbrik Drive
Bella Vista 2153
If you do not consider that your privacy complaint has been adequately dealt with by us, you may make a further complaint to the following commissions;
• Counsellors and Psychotherapists work to very high ethical standards. Practitioners who are registered with PACFA are required to comply with the PACFA Code of Ethics 2017 and the Code of Ethics of any PACFA Member Associations to which they belong. If you have concerns that your counsellor or psychotherapist may have acted unethically in the provision of counselling or psychotherapy services, you have the right to make a complaint.
• Office of the Australian Information Commissioner, which has complaint handling responsibilities under the Federal Privacy Act,
• New South Wales Privacy Commissioner, which has complaint handling responsibilities under the Health Records and Information Privacy Act 2002 (NSW).
Please note: All testimonials on this website are true and authentic. Some names may be altered to meet full confidentiality agreements. All testimonials have been approved by the people who wrote them for use on this website.
For any questions or notices, please contact our Privacy Officer at:
Kylie Lepri Counselling ABN: 72 086 510 730
Last updated: 13/07/2021