These are the most common questions people ask us about our counselling services.

If you’re considering individual or couples counselling, you might have some questions you want to ask before you book the first appointment.

Here are some of the most frequently asked questions I get asked about individual counselling and relationship/marriage therapy.

Click the question below to expand the answer.

If your question is not answered below, please call us on 0404 032636 or book a free telephone enquiry call with our online appointment scheduler.


Appointment availability

As of 1st July 2021, Kylie Lepri remains open and is accepting new clients as usual. All  individual and couples sessions are conducted in-person at our Bella Vista office or online using video conferencing.

This offers you enormous convenience as you do not need to be based in Sydney and you can attend your therapy session without having to travel.

It also offers greater flexibility with appointment times including more after hours times available.

Wait times can vary from a few days to a month, depending on the therapist, demand for the day and time you want.

Please call Kylie Lepri & Associates on 0404 032636 to enquire about our availability and/or to book a FREE 15-minute enquiry call to discuss your situation and find out how we can help.

How will I know if you are the right counsellor for me?

To start with, I suggest you read our “about” pages so that you can get a good sense of our counsellors and how we work.

Secondly, we offer a free, 15-minute telephone or video inquiry call as a starting point so we can speak together about your needs and how we can help.

The first time we talk we’ll ask you to give us a brief description of the issues you would like to address in counselling and we’ll let you know how we may be able to help you. You can get a good sense of your counsellor on this call and if you ‘click’.

We’ll tell you when we’re available and talk to you about our fees and the way we work. If it feels like a good fit for both of us we’ll set up your initial assessment session.

If we don’t think we are the best counsellor for you, we are well connected to resources and would be happy to refer you to someone who may be better suited to you and your issue.

How long are the sessions?

Individual and Couple sessions are for 60 minutes, unless prior arrangements are made.

At the end of the first session, we will recommend a plan for ongoing appointments, including the length of sessions.

Please contact us on 0404 032636 or book online to enquire about our availability.

How often should I attend therapy sessions?

The best outcomes for therapy are possible when counselling appointments are scheduled and attended regularly. Every person is different, and while some clients find an enormous relief within a few sessions, current research suggests that it can take at least 3-4 months of psychotherapy to establish long lasting changes. Research also shows that if you experience positive change sooner rather than later, this is a good indicator of getting the results you want. For this reason, we track your progress closely and ask for your feedback.

Together, we can discuss how often you will attend based on your needs and your schedule, which may be weekly, fortnightly or monthly. In our experience, the clients that have the most positive outcomes from therapy attend sessions on a regular basis.

I think that the problem is my partner, but they don’t want to come in for couples therapy. What should I do?

If your partner won’t come to couples counselling, I suggest you come to counselling on your own.

Individual relationship counselling will focus on the part you play in the dynamics of your relationship, which can have a positive impact on how you function as a couple.

You may even find that your partner’s behaviour changes as a result of the changes you have made.

How often should I attend therapy sessions?

Unfortunately, we can’t guarantee we can help you save your relationship.

What we can do is assist you and your partner in identifying the negative patterns that have become entrenched between you and facilitate honest and open communication about your hopes, dreams, and aspirations for the relationship and we can see what is possible from there.

Some couples come into relationship counselling at a point where there has been significant hurt and pain carried over a long period of time, and sometimes it’s not possible for the relationship to recover from this.

Other couples are able to work through past pain and hurt and create a stronger and more resilient relationship.

If your partner is ambivalent about saving the relationship and you’re determined to save it, I recommend you have some individual relationship counselling to focus on the areas you may be able to change within yourself.

If you really want to save your relationship, couples therapy may be your only hope for saving it.

And if saving your relationship is not possible, we can work together to ease the pain and challenges involved in separating.

Do I need a referral?

No referral required.

What are the fees?

As we provide a variety of services, please call us on 0404 032636 to enquire about our fees and how we work. You can also book an appointment online to view our fees.

If you are experiencing financial difficulties due to the impact of COVID-19, Kylie has a few low-cost online counselling sessions available. Please call us on 0404 032636 to find out more.

Can I claim my sessions?

Medicare –As a private practitioner, Medicare does not cover our services.

Please note that in order to claim sessions through Medicare you will need to be assessed by a GP for a mental health issue. This diagnosis will then stay on your Medicare file which may have future implications.

Private health –

The following health funds provide rebates for counselling :


Medibank Private


The Doctor’s health fund

Police Health & Emergency services

St Luke’s Health

If you unsure it is best to contact your private health fund provider to see if you are eligible.

If you have any further questions please contact me on 0404 032636 or email me here



Payments are accepted via cash, debit or credit card at the time of appointment.

Privacy and Confidentiality

Any session notes and records are kept in accordance with the Privacy Act 1988 and are encrypted on a password–protected computer.

The nature and content of the discussions between client/s and counsellor/psychotherapist is strictly confidential.  However, if we are concerned you are going to harm yourself or someone else we are required by law to report it to the necessary authorities. Please note a discussion will always take place before any report is made.

Cancellation and Rescheduling Policy

Please note all cancellations or rescheduling of appointments require at least 24 hours notice otherwise the full fee may be charged.

I understand that life sometimes gets in the way and cancelling is unavoidable but please be mindful that the best results for counselling require regular attendance.

What is a Counsellor & Psychotherapist?

A Counsellor & Psychotherapist is a professional that utilises interpersonal relationships to enable people to develop self-understanding and to make changes in their lives.

Although Counselling and Psychotherapy overlap considerably, there are also recognised differences. While the work of Counsellors and Psychotherapists with clients may be of considerable depth, the focus of Counselling is more likely to be on specific problems, changes in life adjustments and fostering clients’ well being. Psychotherapy is more concerned with the restructuring of the personality or self and the development of insight.

(Information provided by the Psychotherapy and Counselling Federation of Australia)

To find out more:

What is a Psychologist?

Psychologists use scientific methods to study the factors that influence the way that people think, feel and learn. They use evidence-based strategies and interventions to help people overcome challenges and improve their performance.

Clinical psychologists help with the diagnosis and treatment of mental illnesses.

(Information provided by The Australian Psychological Society)

To find out more:

Kylie Lepri Counselling remains open and is accepting new clients as usual. All individual and couple sessions are conducted in-person at our Bella Vista office or online using video conferencing.

Learn More

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